Combat rising negative sentiment and bring the magic back to travel
Cleanliness, food standards, and even noise complaints impact your customers holidays. Be the advocate your customers need. So they can focus on what matters to them: creating unforgettable memories.
Trusted by leading Travel brands
Stop guessing why you’re losing sales. Get insights into the problems that impact retention for your travel services.
Forget team silos, poor data visualization, and manual analysis. Analyze customer sentiment to optimize digital conversions, reduce churn, and improve services.
“With Chattermill, we stay informed regularly, are aligned with other teams at Limehome, and can react accordingly before the guest leaves a negative review. Life is a lot easier with Chattermill.”
“We are able to identify trends, patterns, and pain points that might have otherwise gone unnoticed. This has fundamentally transformed our company's perspective, placing the guest experience at the forefront of every decision we make.”
Improve ratings and attract new customers
Struggling to boost ratings? Understand drivers of positive and negative reviews on platforms like Tripadvisor and Booking.com.
Use customer sentiment to understand top pain points by tour, category, and location
Establish your differentiators by seeing what customers love about the experiences you offer
Benchmark your company against the competition
Evaluate why you retain customers over time
Raise the bar on upselling and cross-selling
Add-ons being ignored? Analyze web and app surveys to understand barriers to purchase of additional products.
Use customer journey dashboards to enhance checkout journey
Establish customer perceptions of additional products on offer
Understand key barriers to buying add-ons
Determine the emotional drivers of high spenders with impact analysis
Win your customer’s hearts time and time again
Can’t drive repeat bookings? Understand how to create unforgettable experiences so your customers keep coming back.
Understand sentiment across the customer journey to increase retention
Compare feedback from first time buyers and loyal customers
Segment customer data by number of repeat purchases
Refine the details to exceed customer expectations
Analyze NPS, CSAT and customer sentiment
Stuck in the weeds with tons of manual data? Impact analysis lets you quickly discover what drives negative and positive sentiment.
Drill down into the trends that make your scores rise or fall
Prioritize the pain points that most need your attention
Reduce manual analysis with automatic feedback summaries
Compare results and measure how your metrics change over time
Minimize contact requests to your support teams
Inundated with support queries? Get transparency into the specific reasons why customers contact support. Then focus on high-impact conversations.
Use sentiment analysis to improve chatbot success
Adjust actions in near real-time to improve customer outcomes
Run reports to prioritize what to cover in FAQs
Respond to seasonal shifts in contact volume
Strategy and Ops Lead, Uber
Eliminate trial and error with accurate data analysis
Avoid putting too much weight on misleading feedback. Whether you’re looking at hotel cleanliness, noise complaints, or transfers, get data to support the right decisions.
Get started quickly with an intuitive interface
Import and analyse feedback from 100+ sources
Share insights by connecting to Slack, Jira, Teams, and more
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We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.
