In this blog, we'll talk you through the advantages of collecting open-ended feedback and explain how it can help develop a deeper understanding of your customers. It's time for CX pro's rethink how they survey customers.
Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.
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Listening to customers is proven way to increase viral growth, boost recommendation and reduce churn.
We help you understand which aspects of your product and service need more attention right now.
Giving everyone in the company access to the right feedback at the right time, helps to keep your team in touch with the customers and each other.
We use machine learning to learn what your customers are talking about and how they feel about their experiences.
We do not use generic themes, all training samples are tailor made from your customer feedback. Our algorithms then process customer feedback in real time.
Uncover the most important data-driven insights on the areas that impact customer experiences the most. Turn customer experience into competitive advantage..
Our flexible platform allows you to get the most out of the data you already have without additional development time.
We handle all integration as part of our standard monthly plan, no hidden charges.
Every piece of feedback counts. We aggregate it all to make sure your insight is complete. We can help you collect feedback via Email, on the website or integrate with your existing systems
Easily search through original customer comments
Choose the right metrics for each teammate
Receive regular emails with the most important metrics
Automatically create support tickets for each detractor
We process feedback across languages and markets
We have built our system on the highest security and stability standards
In this blog, we'll talk you through the advantages of collecting open-ended feedback and explain how it can help develop a deeper understanding of your customers. It's time for CX pro's rethink how they survey customers.
What can we learn from Netflix's attention to customer experience? Against the odds, Netflix has achieved an astonishing rise. How did we get to spending an evening chilling, 'with Netflix'?
Reviews are a powerful marketing tool and a source of unstructured feedback. The more you collect, the easier it is to quickly identify and solve product issues and uncover patterns.