Struggling with low survey response rates? Start seeing a turnaround with these tips that will help you collect more data and better understand how your customers feel about their experience.
If you are wondering about the robot, this is what we think Marvin, our machine for understanding your customers, would look like if he did in fact have a physical form.
We believe every company, big or small should be completely customer focused. This means listening to what each and every customer has to say and making all decisions with a customer in mind. We strongly believe there is no one size fits all Customer Experience. Our approach is different in its surgical focus on aspects of the Customer Experience relevant to each client.
Up until recently, only corporate giants could afford this level of analysis. Even then it was expensive and clunky. We use the latest in Artificial Intelligence to bring detailed insight to every company in a matter of seconds, not months. Our proprietory deep learning algorithms to extract actionable information from customer feedback. Deep learning has revolutionised many industries in recent years from virtual assistants to self driving cars.
We started Chattermill in 2015 at Entrepreneur First and have worked with amazing founding members including Nutmeg, HelloFresh and Moo to build a pioneering platform for delivering amazing customer experience at scale.
Struggling with low survey response rates? Start seeing a turnaround with these tips that will help you collect more data and better understand how your customers feel about their experience.
A great customer experience has a positive impact on revenues. If you look after customers they will look after you. Avoid these customer experience mistakes and find out how to avoid them.
In this article, we'll guide you through the various customer experience metrics and how best to measure and optimise your customer experience.