The modern customer is omni-channel. You cannot push them back to a legacy customer service experience that requires them to wait endlessly for an email or to get connected with a customer support agent.
If you are wondering about the robot, this is what we think Marvin, our machine for understanding your customers, would look like if he did in fact have a physical form.
We believe every company, big or small should be completely customer focused. This means listening to what each and every customer has to say and making all decisions with a customer in mind. We strongly believe there is no one size fits all Customer Experience. Our approach is different in its surgical focus on aspects of the Customer Experience relevant to each client.
Up until recently, only corporate giants could afford this level of analysis. Even then it was expensive and clunky. We use the latest in Artificial Intelligence to bring detailed insight to every company in a matter of seconds, not months. Our proprietory deep learning algorithms to extract actionable information from customer feedback. Deep learning has revolutionised many industries in recent years from virtual assistants to self driving cars.
We started Chattermill in 2015 at Entrepreneur First and have worked with amazing founding members including Nutmeg, HelloFresh and Moo to build a pioneering platform for delivering amazing customer experience at scale.
The modern customer is omni-channel. You cannot push them back to a legacy customer service experience that requires them to wait endlessly for an email or to get connected with a customer support agent.
In this blog, we'll talk you through the advantages of collecting open-ended feedback and explain how it can help develop a deeper understanding of your customers. It's time for CX pro's rethink how they survey customers.
What can we learn from Netflix's attention to customer experience? Against the odds, Netflix has achieved an astonishing rise. How did we get to spending an evening chilling, 'with Netflix'?