Data silos have cut you off from your feedback. Now you’re losing customers.
Stop working with data that’s scattered across platforms.
Now you can shift your focus to the customer and quickly identify opportunities for improvement.
The #1 platform for leading companies that match the customer voice across all their teams
You can’t create a single view of your customers
Each team collects the feedback relevant to them. But what happens when you need a chain reaction across your business?
Stop tracking your company’s feedback in spreadsheets where you can’t match problems to the relevant teams.
Now you can create a single source of truth for all your functions.
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Associate Director Voice of the Customer
Pull in feedback from every touchpoint
Pull in feedback from 100+ sources so you can analyze customer sentiment across all your touchpoints within a single platform.
Link data from surveys, online reviews, product feedback, and more
Easily connect data from your support tickets and chat messages
Analyze social posts and comments from Facebook, TikTok, or Instagram
Integrate your custom datasets to create a single source of truth
Bring teams and work together
Struggling to create impact with disconnected teams? Unify your customer intelligence so that teams can report on the same metrics, align on strategic initiatives, and make joint decisions.
Add an unlimited number of users for no extra costs
Slice and dice data by team, customer segment, or geography
Create team-specific dashboards that become your shared workspace
Use customer feedback to decrease returns and abandoned carts, maximize order value, and drive revenue
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Share insights across your teams
Get feedback to the right team so issues are fixed before they impact profit. Connect all your tools, processes, and data so you can share insights without disrupting work.
Send automated reports with the latest customer insights
Use anomaly detection to keep everyone informed of emerging risks
Easily export your reports and add more context to charts
Integrate with Slack and your favourite collaboration tools
Enable everyone to make quick decisions
Spending hours analyzing customer feedback data simply to address daily questions from other teams? Let everyone get the information they need with an intuitive user interface.
Enable teams to discover emerging trends and build reports with AI
Deliver instant GPT-generated summaries of support tickets and long email threads
Allow internal stakeholders to get answers to any business question
Voice of the Customer Expert, Qonto
Work together to align your customer’s voice with wider business goals
Stop relying on data that isn’t easily shared. Give specific teams and roles visibilityinto the positive and negative feedback that drives customer outcomes.
Import and analyse feedback from 100+ sources
Get started quickly with an intuitive interface
Share charts and comment feeds to easily loop in relevant teams
Explore why some customers come back (and why others don’t)
Use our proprietary Machine Learning model, Lyra AI
Reduce contact requests to your support teams
Identify returns patterns and adjust your products quickly
Filter for anything (because every team wants different granular detail)
Share insights by connecting Chattermill to Slack, Jira, Teams, and more
Benefit from expert managed services support
Join top organizations who unify their customer data across the whole company
HelloFresh
Wise
See Chattermill
in action
We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.
