Struggling to decide which initiative
to do first?
Tie customer feedback directly to your metrics and KPIs.
So you can determine the initiatives that have the greatest impact for your customers and the business.
The #1 platform for leading companies that match the customer voice across all their teams
You’re running initiatives that don’t improve your customer experience
Track the impact of improvements on your customer experience metrics
Pinpoint the specific issues behind low scores, define goals for your metrics, and see how you’re progressing in real-time.
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Associate Director Voice of the Customer
Prioritize high impact strategic initiatives
Frustrated with short-term decision-making? Prioritize investments based on profitability and customer experience.
Use customer feedback to decrease returns and abandoned carts, maximize order value, and drive sales
Validate your assumptions and see if things are getting better
Make confident decisions that are backed by quantified insights
Compare results and measure how your metrics change
Improve critical business metrics
Noticed a significant drop in your NPS or CSAT? Analyze why your metrics change and improve customer satisfaction.
Diagnose why your NPS and customer sentiment rise or fall
Identify the improvements that increase scores
Reduce the number of customer contacts
Uncover the impact of negative feedback on acquisition, revenue, and retention
Identify customer pain points faster
Struggling to identify why customers churn? Get straight to the root cause to prevent making wrong investments.
Discover reasons for product returns, refunds, and cancellations
Identify main contact reasons through AI-generated summaries
Uncover the drivers and early indicators of churn
Monitor emerging risks in real-time with anomaly detection
Boost productivity in every team
Unable to analyze customer feedback at scale? Use AI to streamline your team's work for maximum productivity.
Save hours of manual analysis with AI-generated insights for top quality and consistency
Enhance teamwork across the organization with interactive team dashboards
Keep your teams informed with automated reports and anomaly alerts
Head of CX, Monica Vinader
Quickly find the biggest impact opportunities
Pinpoint the specific issues behind low scores, define goals for your metrics, and see how you’re progressing in real-time.
Get started quickly with an intuitive interface
Link data from surveys, online reviews, product feedback, and more
Share charts and comment feeds to easily loop in relevant teams
Add an unlimited number of users for no extra cost
Prove the value of customer experience to stakeholders
Prioritize strategic initiatives with the highest impact
Filter for anything (because every team wants different granular detail)
Share insights by connecting Chattermill to Slack, Jira, Teams, and more
Benefit from expert managed services support
Use accurate Machine Learning to detect emerging trends
Join top organizations who unify their customer data across the whole company
HelloFresh
Wise
See Chattermill
in action
We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.
