Enterprise Feedback Analytics Designed for Revenue Growth
Get instant feedback analytics.
Put your customer’s experience first.
Chattermill helps you find customer insights and act on them so you can create a superior customer experience:
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Push beyond the status quo with a breakthrough platform
The most successful enterprises use us to grow profitably (as do the fastest growing disruptors)
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DISCOVER THE STORIES BEHIND THE ROI
Quickly find the use cases that pay for themselves
You know that you can’t just listen to your customers, you need to ‘get’ them. Focus on your most valuable outcomes to improve retention, acquistion, and churn.
4% drop in churn drives retention
110% reduction in returns increases profits
22% lift in NPS powers new customer acquisition
DRIVE POSITIVE CHANGE IN YOUR INDUSTRY
A feedback analytics alternative that helps you to win buy-in, drive change, and remove manual work
Experience superior analytics, mixed sentiment analysis, and better self-service - all with exceptional customer support and guided implementation.
“Understanding mixed sentiment is the biggest benefit here. It allows us to identify the things that are causing customers to be neutral and the things we need to do to turn them into promoters.”
“Chattermill's platform has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue"
“Chattermill unifies our customer experience data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
“We can segment customer feedback by booking number, room number, date of arrival, or the reason they came for. This way, we can find issues in specific touchpoints across the entire buyer journey.”
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“The Chattermill team is small enough to provide a personable and responsive relationship while having a big enough team to tackle almost any problem we throw at them.”
"Because it is so easy to self-serve and have the data in one place where anyone can see it, everyone just felt really energized and motivated to take action."
how chattermill is different
Make customer experience the top strategic revenue driver for your business
Whether your goal is to increase acquisition or improve retention, our breakthrough feedback analytics platform and growth strategy framework can help get you there.
Powering unmatched insights for CX
Most AI models can only detect one type of sentiment (either positive or negative) in each feedback comment. Our AI model, Lyra, looks for multiple sentiments in a single comment, making it possible to understand positive and negative feedback in each individual post.
Delivering insights to every team
Collaboration isn’t enabled by alerts and dashboards. Bring your teams together on a single platform to remove silos and create a shared vision. So you can establish a compelling CX strategy that drives value into every team and department in your business.
Taking you beyond software alone
Technology alone isn’t the solution. Our Experience-Led Growth maturity model can help you to achieve long-term profitability from exceptional CX, supported by certification programs, 1:1 training sessions and a dedicated user community.
The ROI of CHatterMill
Make customer experience the top strategic revenue driver for your business
30%
increase in AOV
200+
hours saved monthly
200%
increase in product NPS
97%
increase in recipient NPS
Ready to get started?
We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.
“With Chattermill, everyone has access to our customer research. Each team considers the voice of the customer in their decision-making. It is in their DNA to be customer-focused.”
See Chattermill in action
Connect with our experts to discuss the challenges you face and get a live demo.
Trusted by the world’s biggest brands