Fred Reichheld says you should look at actual customer verbatims as part of the Net Promoter Score program. We completely agree.
Customer experience across finance is inconsistent. Some banks, new and old, offer exceptional customer experiences and are built from the data up to ensure the voice of the customer is at the heart of the decisions they make. Others are either inconsistent or simply ignore customers.
Find out in this report the critical success factors contributing to best in class banking customer experience.