Chattermill Terms

Acceptance of Terms

The following terms and conditions govern all use of (i) the website (the Site), and (ii) the services and products available at or through the Site (the Service). The Service is owned and operated by Chattermill Analytics Limited (Chattermill). The Service is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on this Site by Chattermill (collectively, the Terms of Use).

Please read these terms of use carefully.

before accessing the site or otherwise using the service. by accessing the site or using any part of the service, you (either an individual or a legal entity that you represent as an authorized employee or agent) (you) agree that you are bound by the terms and conditions of these terms of use. if you do not agree to all the terms and conditions of these terms of use, then you may not access the site, service, or any part thereof. Chattermill’s acceptance is expressly conditioned upon your assent to all of the terms and conditions of these terms of use, to the exclusion of all other terms; if these terms of use are considered an offer by Chattermill, your acceptance is expressly limited to these terms.

The Service is available only to individuals who are at least 17 years old. If you do not so qualify, do not attempt to use the Service. Chattermill may refuse to offer the Service to any person or entity at any time and may change its eligibility criteria, at any time, in its sole discretion.

Modification of Terms of Use

Chattermill reserves the right, at its sole discretion, to modify or replace any of these Terms of Use at any time. Chattermill will notify you of changes on the Site and through the Chattermill blog ( and by an email to registered users to notify them of the change within at least 30 days of the change. Your continued use of the Service following the posting of any changes to the Terms of Use constitutes acceptance of those changes.

New Features

Chattermill may, in the future, offer new services and/or features through the Service (including, the release of new tools and resources). Such new features and/or services shall be subject to these Terms of Use. Your continued use of the Service after the introduction of new features and/or services constitutes your acceptance of the Terms of Use.

Privacy Policy

Chattermill's current Site Privacy Statement is available at (the Privacy Policy), which is incorporated by this reference. For inquiries in regard to Chattermill’s Privacy Policy, or to report a privacy related problem, please contact [email protected]

Rules and Conduct

The Site and the Service and any Content (as defined below) made available on or through the Service is provided only for (a) your own personal use, (b) your internal business use or (c) if you are a Managed Service Provider (as defined below), use in the support of your customers that use the Service for their own personal or internal business use, all in compliance with all applicable laws, rules and regulations.

If you desire to make any other commercial use of the Site or the Service, including but not limited to customizing, selling or distributing the Service (whether as a stand-alone service or bundled with your services) for consideration of any kind or for no consideration, you must first obtain Chattermill’s specific written approval in advance and/or enter into a written agreement with Chattermill. The Service is intended for use described above only and may not be used in connection with any other commercial endeavours except those that are specifically endorsed or approved by Chattermill in writing. Except for distributions for the use described above to your employees or independent contractors for your internal business use and in compliance with these Terms of Use, you may not distribute or otherwise commercially exploit or make available to any third party the Service, or any part thereof, in any way. “Managed Service Provider” means a service provider that manages or administers the Chattermill account of a third party for the third party’s internal business or personal use only.

If you are a Managed Service Provider, you (i) shall not use, administer or manage the Service in violation of these Terms of Use, (ii) acknowledge and agree that the Chattermill Service account is for the benefit of the Chattermill customer only and upon any termination of your relationship with your customer, the customer will be free to use, manage and administer the Service on its own, (iii) agree not to charge for the Service and to ensure that your customers understand that any fees that you charge are solely for your services and not for the Service, (iv) shall not frame this Site, the Service or its content in any manner, and (v) shall not, and shall not attempt to, block or remove any advertisements contained in or offered through the Service. Any unauthorized use of the Service is expressly prohibited. For purposes of these Terms of Use, “Content” includes, without limitation, any information or data (including, information or data generated or otherwise provided by Chattermill or its partners through the Service or related services, or otherwise available through the Site that are not Submissions (as defined below)), text, software, scripts, graphics, photos, documents and interactive features.

You promise not to use the Service for any purpose that is unlawful or prohibited by these Terms of Use. You agree to abide by all applicable local, state, national and international laws and regulations. By way of example, and not as a limitation, you agree not to (or permit others to) : (a) take any action or (b) upload, download, post, submit or otherwise distribute or facilitate distribution of any “Submissions” such as, without limitation, postings to the Chattermill Community, comments, text, communications, software, images, sounds, data or other materials or information) using any communications service or other service available on or through the Service, that:

You shall not (and you shall not permit others to), directly or indirectly, modify, translate, decompile, disassemble, or reverse engineer any part of the Service or any Content available through the Site (except to the limited extent applicable laws specifically prohibit such restriction); or copy, rent, lease, distribute, or otherwise transfer any or the rights that you receive hereunder. In addition, you shall not remove any proprietary notices or labels.

You may not harvest or collect information, including, without limitation, screen names, about other members or users of the Service. The use of any information learned through the Service or while in the Site is limited to the express purposes set forth in these Terms of Use; all other uses, including, without limitation, sending unsolicited bulk e-mail, are strictly prohibited. Chattermill may remove any Content and Submissions at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or Submissions), or for no reason at all. Chattermill may, at its sole discretion, immediately terminate your access to the Service should your conduct fail to conform strictly and terms or conditions of these Terms of Use, including, without limitation, with any provision of this section. Please report any violation of these Terms of Use by contacting Chattermill at [email protected]


As a condition to using the Service, you may be required to register with Chattermill by providing information to be specified during the registration process and entering an email address and selecting a password and account name (“Chattermill User ID”). You shall provide Chattermill with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of the Terms of Use, which may result in immediate termination of your Chattermill account. In addition, you agree to maintain and update your registration information to ensure that it is accurate and complete at all times. You may not (i) select or use as a Chattermill User ID a name of another person with the intent to impersonate that person; (ii) use as an Chattermill User ID a name subject to any rights of a person other than you without appropriate authorization; or (iii) use as an Chattermill User ID a name that is otherwise offensive, vulgar or obscene.

Chattermill reserves the right to refuse registration of, or cancel an Chattermill Useridin its sole discretion. You are solely responsible for activity that occurs on your account and shall be responsible for maintaining the confidentiality of your Chattermill password. You may never use another user’s account without such other user’s express permission. You will immediately notify Chattermill in writing of any unauthorized use of your account, or other account related security breach of which you are aware.

Payment and Electronic Communications

If you have purchased a paid Service, you are expressly agreeing that Chattermill is permitted to bill you the applicable fees, any applicable tax and any other charges you may incur with Chattermill in connection with your use of the Site and/or Service and that the fees will be billed to the credit card you provide or via direct debit in accordance with the billing terms in effect at the time a fee or charge is due and payable. If payment is not received or cannot be charged to your credit card or taken via direct debit for any reason in advance of the applicable subscription period, Chattermill reserves the right to either suspend or terminate your access to the Site and/or any Service and terminate these Terms of Use. Subscription fees are payable in UK Pounds Sterling and based on Services purchased and not on actual usage. All fees are non-refundable.

The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service or refunds for months unused with an open account. If you have purchased a paid subscription to the Site and Service, your subscription will automatically renew for additional, successive subscription periods equal in duration to the initial subscription period that you initially purchased unless you terminate your subscription prior to the next renewal period. You acknowledge and agree that Chattermill will automatically charge your credit card (or direct debit details) on record with Chattermill for the then-current subscription period upon the commencement of any renewal period. You will provide Chattermill with valid and updated credit card or Direct Debit information and you authorize Chattermill to charge such means of payment for all purchased subscriptions and renewals.

You may terminate your subscription to the Site and Service at any time and you will not be obligated to pay any additional fees for upcoming subscription renewal periods but any subscription fees you have paid in advance will not be refunded. For any upgrade or downgrade in plan level, the credit card attached to your account (or bank your bank account if you pay through Direct Debit) will automatically be charged or credited the new prorated amount for the current month. The new plan rate will apply from your next billing cycle i.e. from the next time we charge your card.

By using the Site, you consent to receiving electronic communications from Chattermill. These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to our Site and Service. These electronic communications are part of your relationship with Chattermill and you receive them as part of your subscription to the Site and/or Service. You agree that any notices, agreements, disclosures or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Cancellation and Termination

You are solely responsible for properly cancelling your account. You can cancel the account by sending an email to [email protected] We will call you back to confirm. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again. Chattermill, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Chattermill service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. Chattermill reserves the right to refuse service to anyone for any reason at any time.

Third Party Sites

The Service may permit you to link to other websites or resources on the Internet, and other websites or resources may contain links to the Site. These other websites are not under Chattermill’s control, and you acknowledge that Chattermill is not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link does not imply endorsement by Chattermill or any association with its operators. You further acknowledge and agree that Chattermill shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such Content, goods or services available on or through any such website or resource.

Content and Submissions

(A) Chattermill Content Generally.

You agree that the Site and Service contains Content specifically provided by Chattermill or its partners and that such Content is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Except as expressly authorized by Chattermill in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such Content. However, Chattermill hereby grants you a limited, revocable, non-sublicensable license to reproduce and display the Content (excluding any software code) solely for your personal and non-commercial use as expressly authorized under these Terms of Use; provided, that you retain all copyright and other proprietary notices contained therein. Reproducing, copying or distributing any Content, materials or design elements on the Site for any other purpose is strictly prohibited without the express prior written permission of Chattermill.

Chattermill has no obligation to monitor the Site, Service, or Content. Use of the Content for any purpose not expressly permitted in these Terms of Use is prohibited. Any rights not expressly granted herein are reserved.

You agree not to provide Chattermill with any information that you desire or are required to keep secret.

If you are enabled to post Submissions as contemplated by this subsection (b), you are solely responsible for the Submissions you post on or through the Service. Chattermill does not endorse and has no control over the Submissions posted or otherwise provided by users. Chattermill reserves the right to, immediately and without notice, delete or otherwise remove any user Submissions that, in Chattermill’s sole discretion it determines, violates these Terms of Use or which may be offensive, illegal or violate the rights, harm, or threaten the safety of any person.


Chattermill may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate these Terms of Use or your Chattermill account (if you have one), you may simply cancel your account. All provisions of the Terms of Use which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

No Warranties

The Service, Site and All Content, Submissions, Products and Services Included In or Available Through The Site, Are Provided “As Is” and “As Available.” The Service, Site and Content, Submissions, Products and Services Are Provided Without Warranty Of Any Kind, Express or Implied, Including, But Not Limited To, The Implied Warranties Of Title, Non Infringement, Merchantability and Fitness For A Particular Purpose, and Any Warranties Implied By Any Course Of Performance or Usage Of Trade, All Of Which Are Expressly Disclaimed. Chattermill, and Its Agents, Partners, Suppliers and Content Providers Do Not Warrant That: (A) Any Content or Submissions, Including, Without Limitation, Any Results, Data, or Information Obtained Through The Service Will Be Accurate, Reliable, or Complete; (B) The Service Will Be Secure or Available At Any Particular Time or Location; (C) Any Defects or Errors Will Be Corrected; (D) The Content or Submissions Are Free Of Viruses or Other Harmful Components; or (E) The Results Of Using The Service, or Obtaining Products Through The Service, Will Meet Your Requirements. Your Use Of The Service Is Solely At Your Own Risk. Neither Chattermill Nor Its Agents, Partners, Suppliers or Content Providers Makes Any Warranties Of Any Kind In Regard To Any Content, Submissions, Opinions, Advice and All Other Information Expressed or Posted By Users Of This Site.

Limitation of Liability

In No Event Shall Chattermill, Its Officers, Directors, Employees, Agents, or Suppliers Be Liable Under Contract, Tort, Strict Liability, Negligence or Any Other Legal Theory With Respect To The Site, The Services or Any Content or Products Accessible Through The Site and Service (I) For Any Lost Profits or Special, Indirect, Incidental, Punitive, or Consequential Damages Of Any Kind Whatsoever, Substitute Goods or Services (However Arising), (Ii) For Any Bugs, Viruses, Trojan Horses, or The Like (Regardless Of The Source Of origination), (Iii) For Any Errors, Omissions, or Inaccuracies In Any Content or For Any Loss or Damage Of Any Kind Incurred As A Result Of Your Use Of Any Content or Submissions Posted, Emailed, Transmitted or Otherwise Made Available At or Through The Site and Service. In No Event Shall Chattermill’s Aggregate Liability To You or Any Third Party Arising Out Of These Terms Of Use, The Site or The Service Exceed The Amount Of One Hundred Pounds Sterling (£100.00). Some Jurisdictions Do Not Allow The Exclusion or Limitation Of Incidental or Consequential Damages, So The Above Limitations and Exclusions May Not Apply To You. You Specifically Acknowledge That Chattermill Shall Not Be Liable For Any Submissions or User Conduct.


You agree to defend, indemnify, and hold harmless Chattermill, its affiliates and their employees, contractors, officers, directors and representatives from all liabilities, claims, and expenses, including reasonable attorneys’ fees, that arise from your (i) use or misuse of the Service; (ii) your access to the Site, use of the Service, your Submissions, violation of the Terms of Use by you; or, (iii) the infringement by you, or any third party using your account, of any intellectual property or other right of any person or entity. Chattermill reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with Chattermill in asserting any available defences.

International / Non-UK Use

Chattermill makes no representation that the Content or Submissions are appropriate or available for use in locations outside of the United Kingdom, and accessing the Service is prohibited from territories where such Content or Submissions are illegal. If you access the Service from other locations, you do so at your own initiative and are responsible for compliance with local laws.

Dispute Resolution

A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You and Chattermill agree that any cause of action arising out of or related to the Service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.

Applicable Law

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms of Use or your use of this Site or Service shall be filed only in England and Wales and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action. Use of the Service is not authorized in any jurisdiction that does not give effect to all provisions of these Terms of Use, including without limitation, this section.

Integration and Severability

These Terms of Use are the agreement between you and Chattermill with respect to the Service and use of this Site, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and Chattermill with respect to this Site (but excluding the use of any software which may be subject to a separate end-user license agreement). If any provision of the Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms of Use will otherwise remain in full force and effect and enforceable. These Terms may be amended on a case by case basis by an Agreement of Relationship. Such agreement would always have precedence over these Terms.


These Terms of Use and the Service contemplated hereunder are personal to you, and are not assignable, transferable or sublicensable by you except with Chattermill’s prior written consent. Chattermill may assign, transfer or delegate any of its rights and obligations hereunder without consent. All waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms of Use and neither party has any authority of any kind to bind the other in any respect. In any action or proceeding to enforce rights under these Terms of Use, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under these Terms of Use will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service.

Unless otherwise indicated, all Content provided by Chattermill is copyright © 2016 Chattermill Analytics Limited. All rights reserved. Chattermill is either trademarks or registered trademarks of Chattermill Analytics Limited. The names of actual companies and products mentioned at the Site may be the trademarks of their respective owners.

Chattermill has adopted the following policy toward copyright infringement in accordance with the Digital Millennium Copyright Act ( The address of Chattermill’s Designated Agent to Receive Notification of Claimed Infringement (‘Designated Agent’) is listed at the end of this policy. It is Chattermill’s policy to (1) block access to or remove Submissions and content posted by users that it believes in good faith to be copyrighted material that has been illegally copied and distributed by any of our advertisers, affiliates, content providers, members or users; and (2) remove and discontinue providing the Service to repeat offenders.

If you believe that Submissions or content residing on or accessible through the Chattermill web site or Service infringes a copyright, please send a notice of copyright infringement containing the following information to the Designated Agent listed below:

B. Once Proper Bona Fide Infringement Notification Is Received By The Designated Agent:

It is Chattermill’s policy:

C. Procedure to Supply a Counter-Notice to The Designated Agent:

If the Submissions or content provider, member or user believes that the Submissions or content that was removed or to which access was disabled is either not infringing, or the Submissions or content provider, member or user believes that it has the right to post and use such Submissions or content from the copyright owner, the copyright owner’s agent, or pursuant to the law, the content provider, member or user must send a counter-notice containing the following information to the Designated Agent listed below: - A physical or electronic signature of the Submissions or content provider, member or user; - Identification of the Submissions or content that has been removed or to which access has been disabled and the location at which the Submissions or content appeared before it was removed or disabled; - A statement that the Submissions or content provider, member or user has a good faith belief that the Submissions or content was removed or disabled as a result of mistake or a misidentification of the Submissions or content; and - Submissions or content provider’s, member’s or user’s name, address, telephone number, and, if available, e-mail address and a statement that such person or entity consents to the jurisdiction for any judicial district in which Chattermill is located, and that such person or entity will accept service of process from the person who provided notification of the alleged infringement. - If a counter-notice is received by the Designated Agent, Chattermill may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed Submissions or content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the Submissions or content provider, member or user, the removed Submissions or content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at Chattermill’s discretion. Please contact Chattermill’s Designated Agent to Receive Notification of Claimed Infringement at the following address:

Designated Agent

Chattermill Analytics Limited t/a Chattermill

1 Mark Square


EC2A 4EG, United Kingdom

Phone: +44(0)7595666228

Email: [email protected]


Chattermill Analytics Limited t/a Chattermill

1 Mark Square


EC2A 4EG, United Kingdom

Phone: +44(0)7595666228

Email: [email protected]

Privacy Policy

1. Information That We Collect From You

1.1 If You decide to register with and use You will be asked to provide certain information about yourself including Your name and contact details. By submitting Your personal information, You consent to the collection, use and transfer of your information in accordance with the terms of this privacy policy. 1.2 We may also collect information about Your usage of the Website and of the Service, as well as information about You, from emails, phone calls or letters that You send to Us or form information that you post on our Website. We will only use any such information in accordance with the terms of this privacy policy. 1.3 If You are 16 years old or younger You may not register with Us on the Website. If We become aware that You are 16 years old or younger and You have not obtained such permission, We will remove Your personal information from Our records. By entering Your details on the Website You are stating that You are 17 years old or older. 1.4 We do not store any of Your financial information including billing and credit card information. Your financial information is processed by secure, third party services.

2. Use Of Your Information

2.1 We will only use Your information for the following purposes: - to enable Us to provide You with access to all parts of the Website and to use the Service and to enable You to download information and materials from the Website; - to contact You with Our newsletter and other email updates; - to make You occasional offers of Chattermill products or services or to make You aware of other products or services offered by Us from time to time; - to produce reports, statistics and analysis of the types of people who access the Website; - to contact You for Your views on the Website and to notify You occasionally about important changes or developments to the Website; - to administer, support, improve and develop Our Website. 2.2 If you change Your mind about being contacted in the future, please let Us know and We will remove You from Our mailing list. 2.3 We reserve the right to use the name and/or logo of the company you work for in publicity material, advertising or marketing collateral, unless you specifically tell us otherwise. Your name, address details and all other personal information will remain confidential at all times.

3. Disclosure of Your Information

3.1 We do follow strict guidelines in the storage and disclosure of information which You have given us, to prevent unauthorized access. We comply with the laws of the countries from which we operate. 3.2 Certain personal information that You provide to Us is defined as Sensitive Personal Data by the Data Protection Act 1988. We do not seek any sensitive personal data other than that which is reasonable and necessary for the purposes sought. You are giving Your explicit consent to collect, process, disclose, transfer or store Your Sensitive Personal Data for the purposes of processing orders for goods and services. 3.3 We do not disclosure Your personal data to any third party except to the extent that we may disclose Your personal data to third parties (whether in the UK or elsewhere) for the purposes of processing orders made by You for goods or services from Us. 3.4 Please note that this may include the transfer of Your personal data to one or more countries outside the UK. 3.5 By using the Website You consent to third parties having access to Your personal data, including those outside the European Economic Area (EEA). You understand and accept that if Your data is disclosed to third parties outside the EEA those parties may be based in territories that may not have sensitive data protection provisions in law. Every effort will be made to ensure that Your data is processed solely to provide You with a newsletter or other email update, or in connection with a competition/promotion. We will attempt to ensure that Your data is held safely. 3.6 You agree to keep confidential and not to disclose to any other individual or individuals for all time the user name and password related to Your Chattermill account. Note that although You set the password, it is Our proprietary information and belongs to Us for all time.

4. Cookies

Cookies are small amounts of information which We store on Your computer. We issue cookies to Your computer when You log on to the Website and when You register with the Service. Cookies are necessary for the operation of the Service and therefore, if You set up your computer to reject cookies You will be unable to access the Service.

5. Security and Data Retention

We employ security measures to protect Your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We will retain Your information for a reasonable period or as long as the law requires.

6. Accessing and Updating

You are entitled to see the information held about You and You may ask Us to make any necessary changes to ensure that it is accurate and kept up to date. If You wish to do this, please contact Us. We are entitled by law to charge a fee of £10 to meet Our costs in providing You with details of the information We hold about You. ### 7. Changes to Our Privacy Policy Any changes to Our privacy policy in the future will be posted to the Website and, where appropriate, through e-mail notification. Please ensure that You are kept up-to-date with any such changes. By using the Service or accessing the Website You agreed to be bound by the most up-to-date version of this Policy.

8. Contact

Chattermill Analytics Limited t/a Chattermill

1 Mark Square


EC2A 4EG, United Kingdom

Phone: +44(0)7595666228

Email: [email protected]

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