Automation will be Customer Service 2.0
Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.Book a demo
Use cutting edge technology to gain visibility over the importance of customer support and share your analysis with the whole company.
Ensure every touchpoint is optimised across the customer journey to deliver the right solution at the right time for every customer.
Improve your teams productivity by sharing customer support best practices across the company for maximum impacts
We use cutting edge technology to analyse customer feedback to identify insights and enhance your support ticket management.
Develop custom metrics to track and improve agent performance to increase support standards and identify coaching areas.
Build and execute customer support strategies based on insights to reduce churn and stop problems at the root.
We take NPS analysis to the next level by combining Net Promoter Scores with customer feedback to categorise comments and tag their sentiment.
Our customer experience management technology creates bespoke theme structures from your customer feedback and then uses Deep Learning techniques to process data in real time.
Our detailed and intuitive Net Promoter Score software identifies and prioritises areas of the customer experience that demand the most attention. Intelligent search options make pinpointing customer pain points a quick and easy task.
Cut through the noise and get to the centre of the issues of your customer experiences. Create, track and analyse custom metrics through our intuitive dashboard to create more of the experiences your customers love.
Every piece of feedback counts. We aggregate it all to make sure your insight is complete. We can help you collect feedback via Email, on the website or integrate with your existing systems
Easily search through original customer comments
Choose the right metrics for each teammate
Receive regular emails with the most important metrics
Automatically create support tickets for each detractor
We process feedback across languages and markets
We have built our system on the highest security and stability standards