Artificial intelligence for Support Tickets

Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.

Book a demo

Get in touch

Key Challenges in Support Tickets

Sales performance

See business impacts of customer service

Use cutting edge technology to gain visibility over the importance of customer support and share your analysis with the whole company.

Neutral trading

Keep experiences consistent

Ensure every touchpoint is optimised across the customer journey to deliver the right solution at the right time for every customer.

Circuit

Share best practices

Improve your teams productivity by sharing customer support best practices across the company for maximum impacts

How we help

Rapid Insights

We use cutting edge technology to analyse customer feedback to identify insights and enhance your support ticket management.

Manage Agents

Develop custom metrics to track and improve agent performance to increase support standards and identify coaching areas.

Engage Customers

Build and execute customer support strategies based on insights to reduce churn and stop problems at the root.

Support

Customer Support Performance Insights

Get the most out of your data with our technology to understand customer comments at scale.

Filter and analyse your customer feedback in seconds.

  • Understand strengths and weaknesses of Agents
  • Understand Ticket Lifecycle
  • Find insights to train Agents
  • Increase Performance of Agents
  • Metric Tracking without the hassle
Book a demo

Customer experience prioritisation

Uncover the most important data-driven insights on the areas that impact customer experiences the most. Turn customer experience into competitive advantage..

  • Find areas demanding attention
  • Understand your key growth drivers
  • Insight for the company and each team
  • For data driven product teams
Book a demo
Priority
Sentiment

Categorization and Sentiment Analysis

We use machine learning to learn what your customers are talking about and how they feel about their experiences.

We do not use generic themes, all training samples are tailor made from your customer feedback. Our algorithms then process customer feedback in real time.

  • Multiple tags per comment.
  • A sentiment for every tag
  • As many themes as you need
  • Works with multiple languages
  • An algorithm that constantly becomes better learning from our trained customer experience specialists
Book a demo

Works across channels

Every piece of feedback counts. We aggregate it all to make sure your insight is complete. We can help you collect feedback via Email, on the website or integrate with your existing systems

  • Net Promoter Score
  • Customer Support
  • Reviews
  • CSAT
  • Social
Book a demo
Multi channel

Other Features

Feedback Navigator

Easily search through original customer comments

Personalised Dashboard

Choose the right metrics for each teammate

Automated Status Updates

Receive regular emails with the most important metrics

Detractor Alerts

Automatically create support tickets for each detractor

Multiple Languages

We process feedback across languages and markets

Enterprise Grade

We have built our system on the highest security and stability standards

Latest Research

Amazon dashboard
Slack blog post
The ultimate guide to nps