Fred Reichheld says you should look at actual customer verbatims as part of the Net Promoter Score program. We completely agree.
Understand the why behind customer actions by analysing customer feedback at scale to optimise experiences.
Identify the effects of NPS feedback on customer experiences and overall business performance to reduce churn.
Improve overall customer journey by gaining a full view of customer experiences at every touchpoint.
We use cutting edge technology to analyse customer feedback to identify insights and enhance your customer experience management.
Using sentiment and theme analytics we help you convert detractors into promoters by addressing the areas of their experiences that matter the most.
Listening to Voice of Customer feedback is a proven way to increase your growth, boost recommendations and customer advocacy.
We take NPS analysis to the next level by combining Net Promoter Scores with customer feedback to categorise comments and tag their sentiment.
Our customer experience management technology creates bespoke theme structures from your customer feedback and then uses Deep Learning techniques to process data in real time.
Our detailed and intuitive Net Promoter Score software identifies and prioritises areas of the customer experience that demand the most attention. Intelligent search options make pinpointing customer pain points a quick and easy task.
Cut through the noise and get to the centre of the issues of your customer experiences. Create, track and analyse custom metrics through our intuitive dashboard to create more of the experiences your customers love.
Every piece of feedback counts. We aggregate it all to make sure your insight is complete. We can help you collect feedback via Email, on the website or integrate with your existing systems
Easily search through original customer comments
Choose the right metrics for each teammate
Receive regular emails with the most important metrics
Automatically create support tickets for each detractor
We process feedback across languages and markets
We have built our system on the highest security and stability standards