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by Jack Miller on 16 Jul 2018

The best customer experience events you can still go to in 2018

Customer Experience Events in 2018
Customer Experience Events in 2018

As more and more customers expect the experiences with businesses to shine, companies that offer the best customer experience (CX) are increasingly the ones that come out on top. They get loyal customers who promote their businesses for them, and the customers get experiences that consistently meet or even exceed their expectations. That’s a win-win.

But what that also means is that if your business is behind the CX curve, it’s time to catch up. Fast. Offering the best CX on the market requires a constant thirst for knowledge and learning, because in this digital age, the CX world is changing all the time.

If you want to learn from the industries best thought leaders, pick up on the newest trends and strategies and learn all about the latest insights that will put your CX ahead of the pack, attending a CX conference or two might be just what you need. And while 2018 is already halfway over, there are still plenty of quality events you can still get tickets to — and should definitely consider attending.

Usabilla Exchange 2018

September 27, Amsterdam, Holland

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One event we’re particularly excited about at Chattermill is the upcoming Usabilla Exchange in Amsterdam. Attended by some of the most innovative customer experience companies across the world it’s an excellent opportunity to listen to insightful presentations on digital transformation, customer experience management and Voice of Customer insights. Exchange best practices with industry peers and customer experience experts and uncover new growth opportunities that you can take back to the office.

Customer Experience Innovation & Tech Fest

July 30-31, Melbourne, Australia

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The Customer Experience Innovation and Tech Fest is all about the latest technologies and how they can help your business in the increasingly competitive world of attracting and keeping customers. As its website puts it, “Customer Experience has shifted from being a marketing tactic to being a core strategic business function,” and you can learn how to use that to your advantage at this 3-day festival in Melbourne.

CCW Executive Exchange

Aug. 12-14, Chicago, Illinois

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There’s a theme to many of 2018’s CX events: Innovation. CCW Executive Exchange is no different. Businesses need to be constantly innovating to stay ahead of changes in the digital world, and this 3-day Chicago conference promises to help make it happen.

Customer Spark and Executive Summit

Oct. 24-25, Dallas, Texas

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The Customer Experience Professionals Association (CXPA) puts on this celebration of CX best practices led by some of the industry’s top experts. All CXPA members are welcome to attend the presentations given at Customer Spark, but Executive Summit is an invite-only event full of hosted discussions, networking and more with CX experts.

CX Week Canada

Sept. 12-14, Toronto, Ontario, Canada

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With workshops, keynote speeches, panel discussions and more, CX Week Canada wants to teach you everything you need to know to provide the cutting edge CX it takes to have an advantage over others in your industry. Day one of this conference is entirely workshops, where you can collaborate with peers and thought leaders, while days two and three contain speeches, panels, roundtables and more to deliver all the knowledge you need to apply to your own business’ CX. You can also join a site tour of one of Canada’s top CX labs.

Customer Experience Manchester

October 3, Manchester, United Kingdom

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Customer Experience Manchester delivers an array of speakers from leading companies across the world. The speakers cover critical topics in the industry today providing great educational opportunities for data & insight, customer journeys and digital experiences. Not to be missed is the opportunity for informal peer to peer discussions with CX heads from likes of Bloom & Wild and Expedia. Leave the conference better informed and up to date on the latest trends in CX.

Digital Customer Experience Strategies Summit

Sept. 18-19, Chicago, Illinois

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The Digital Customer Experience Strategies Summit boasts featured speakers from JPMorgan Chase, Subway, Salesforce and more, ready to educate and inspire the next generation of CX experts. This conference promises “exclusive insights on digital CX strategies to deliver your brand’s promise” over two days of keynotes, panels, networking and more.

CX Europe

Nov. 13-14, London, United Kingdom

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Attendees will be equipped with actionable insights and recommended toolsets to expand their existing CX strategy – from the delivery of exceptional customer experiences toward the new opportunities that CX leadership can deliver. The premiere CX event has attracted speakers from some of the biggest names in CX, from an array of companies including Credit Suisse, Money Supermarket, Forrester and many more.

Forrester’s CX SF Forum

Oct. 2-3, San Francisco, California

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One of the premiere CX events on the U.S. West Coast, CX SF embraces the constant change that makes the CX world so exciting, and promises to help businesses navigate those changes to stay on the forefront of world class CX. The 2018 conference promises to explore the challenges many businesses face when they try to design a painless CX program that seamlessly integrates the digital and physical aspects of their businesses. Sound like something you need to learn? Grab your tickets now for CX SF.

EMACS – The Customer Experience Conference

Oct. 22-25, Tampa, Florida

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Digital transformation. Increasing eBill adoption. Mobile payment strategies. Prepay programs. Exploring new revenue sources. Expanding social media customer care. These are just some of the topics attendees can expect to learn about at EMACS this year. The four-day Florida conference aims to provide a space for CX professionals to “network, exchange best practices and share new ideas with one another while also allowing them to learn about and connect with resource providers who can help them improve their operations.” This is one you don’t want to miss.

Customer Experience Exchange

Sept. 24-25, London, United Kingdom

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Invitation to this exlusive event is limited to senior executives responsible for the design, development and delivery of their customer service strategies and solutions to ensure utmost relevance to attendees. This particular format allows you to connect with those peers whose insights you respect most – through exceptional networking, business meetings and strategic information sharing sessions.

B2B Forrester Marketing and Sales

Oct. 25-26, Austin, Texas


Yes, CX is important in B2B enterprises, too. According to Forrester’s, “The most successful B2B Marketing leaders embrace what sales leaders have known for a long time – putting your customer first pays off.” At this year’s B2B Marketing conference, marketers can learn how to provide the best possible experience for business consumers, fostering the loyalty that will make them customers for life. It takes transparency, technology and more, but you’ll learn all you need to know at Forrester’s B2B Marketing.

CMSWire’s DX Summit 2018

Nov. 12-14, Chicago, Illinois

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At this year’s DX Summit, learn to “Master the mayhem, conquer the digital chaos and deliver game-changing customer experiences.” That’s what we all want to offer, right? This three-day Chicago summit features speakers from Comcast, Wells Fargo, Hilton and more, and promises networking with more than 400 digital experience industry leaders. You’ll learn how to look past the chaos of the constantly changing CX landscape and stay on top of the best practices to take your business straight to the top.

A.I Tech World

Sept. 25-26, London, United Kingdom

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AI Tech World is a 2 day Conference, Exhibition and Festival, uniting over 2,500 industry leaders, tech innovators, decision-makers and investors.

Hear from visionary keynotes, relevant case studies, and get to grips with the subjects that matter most to your business. Discover exactly how industry visionaries are breaking new ground within Artificial Intelligence.

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    Jack Miller

    As a CX Analyst, I work with companies designing their customer journeys to ensure they are both comprehensive and accurate. Applying cross sector best practices and an understanding of each business’s unique relationship with their customer base, I focus on identifying what elements need to be put in place to take each organisation from their current level of customer understanding to a best in class understanding of all customers.