Artificial intelligence for customer experience

Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.

Book a Demo

Get in touch

Hellofresh
Tsb
Justeat
Deliveroo
Transferwise

How we help

Supercharge your growth

Listening to customers is proven way to increase viral growth, boost recommendation and reduce churn.

Make better decisions

We help you understand which aspects of your product and service need more attention right now.

Build a customer centric culture

Giving everyone in the company access to the right feedback at the right time, helps to keep your team in touch with the customers and each other.

Sentiment

Feedback Analytics

Extract the highest quality theme and sentiment insights from your customer feedback

Understand the topics impacting customer experience the most throughout different channels and times at scale.

Pipe feedback from surveys, websites, reviews, in-app messages, social reviews and more into Chattermill to interpret meaning and amplify resources on the areas in need of the most focus

  • Multiple tags per comment.
  • Sentiment for every tag
  • Unlimited themes
  • Translate feedback in over 50 languages
Read More

Customer Overview

Understand customer experiences in every dimension.

Build a complete overview of your customer journeys from the ground up to pinpoint the areas working, and what's not.

Segment feedback and data using everything you know about customer experiences such as product SKU's, CRM data, customer types and more.

  • Identify areas demanding attention
  • Understand key drivers of growth
  • Insights for every team
  • Track and learn why customer experiences change
Read More
Priority
Sentiment

Performance Management

Uncover trends and diagnose root causes

Measure the impact of key touchpoints and customer journeys and benchmark team and company-level performance using custom metrics from a range of groupings like net sentiment, NPS and CSAT and groupings like topic, channel and data type.

  • Build custom metrics
  • Benchmark team performance
  • Track and monitor customer experience
  • Save filters and export data
Read More

Insights and Analytics

Optimise every team for CX

Generate insights that empower teams to put the customer at the heart of every decision they make. Dashboards, reports and notifications are custom built for every role and team to build context behind decision making.

Every team members impact on customer experience is fully synced with Chattermill so all feedback is directly relevant to their team and individual objectives.

  • Dashboards for every team
  • Automatic notifications and reports
  • Pipe data from multiple channels
  • Track and learn why customer experiences change
Read More
Priority
Integrations

Seamlessly integrates with your tools

Our flexible platform allows you to get the most out of the data you already have without additional development time.

We handle all integration as part of our standard monthly plan, no hidden charges.

  • CRM Systems
  • Marketing Automation Software
  • Other Survey Providers
  • API & Webhooks
  • Data Warehouse
Book a demo

Works across channels

Every piece of feedback counts. We aggregate it all to make sure your insight is complete. We can help you collect feedback via Email, on the website or integrate with your existing systems

  • Net Promoter Score
  • Customer Support
  • Reviews
  • CSAT
  • Social
Book a demo
Multi channel

Other Features

Feedback Navigator

Easily search through original customer comments

Personalised Dashboard

Choose the right metrics for each teammate

Automated Status Updates

Receive regular emails with the most important metrics

Detractor Alerts

Automatically create support tickets for each detractor

Multiple Languages

We process feedback across languages and markets

Enterprise Grade

We have built our system on the highest security and stability standards

Latest Research

Newsletter amazon111
Ibm pc xt 2
Insite customer support 1x