Artificial intelligence for customer experience in gaming

Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.

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Depop
Miniclip
Transferwise
Justeat

Key Challenges in Gaming

Space rocket

Acquire and Grow

Boost acquisition through best in class customer experience and grow your customer base through proven acquisition methods.

Cup

Retain and Win Over Users

Champion customer loyalty with incomparable experiences. Unleash the power of all your customer data to increase customer lifetime value and build products they love.

Biotech

Understanding Customers

Optimize your existing data to truly understand customers and pro-actively analyse their dynamic behaviour

How we help

Supercharge your growth

Listening to customers is proven way to increase viral growth, boost recommendation and reduce churn.

Make better decisions

We help you understand which aspects of your product and service need more attention right now.

Build a customer centric culture

Giving everyone in the company access to the right feedback at the right time, helps to keep your team in touch with the customers and each other.

Support

Customer Support Performance Insights

Get the most out of your data with our technology to understand customer comments at scale.

Filter and analyse your customer feedback in seconds.

  • Understand strengths and weaknesses of Agents
  • Understand Ticket Lifecycle
  • Find insights to train Agents
  • Increase Performance of Agents
  • Metric Tracking without the hassle
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Customer experience prioritisation

Uncover the most important data-driven insights on the areas that impact customer experiences the most. Turn customer experience into competitive advantage..

  • Find areas demanding attention
  • Understand your key growth drivers
  • Insight for the company and each team
  • For data driven product teams
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Priority
Sentiment

Categorization and Sentiment Analysis

We use machine learning to learn what your customers are talking about and how they feel about their experiences.

We do not use generic themes, all training samples are tailor made from your customer feedback. Our algorithms then process customer feedback in real time.

  • Multiple tags per comment.
  • A sentiment for every tag
  • As many themes as you need
  • Works with multiple languages
  • An algorithm that constantly becomes better learning from our trained customer experience specialists
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Works across channels

Every piece of feedback counts. We aggregate it all to make sure your insight is complete. We can help you collect feedback via Email, on the website or integrate with your existing systems

  • Net Promoter Score
  • Customer Support
  • Reviews
  • CSAT
  • Social
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Multi channel

Other Features

Feedback Navigator

Easily search through original customer comments

Personalised Dashboard

Choose the right metrics for each teammate

Automated Status Updates

Receive regular emails with the most important metrics

Detractor Alerts

Automatically create support tickets for each detractor

Multiple Languages

We process feedback across languages and markets

Enterprise Grade

We have built our system on the highest security and stability standards

Latest Research

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