Fred Reichheld says you should look at actual customer verbatims as part of the Net Promoter Score program. We completely agree.
Drive loyalty and supercharge growth. Remove data silos by building a single view of your customers across all touchpoints
Defend your position in a dynamic market. Predict your customers' next moves and understand their behaviour to prevent churn
Meet your customers' needs even in the most challenging times. Understand the impact of regulations and compliance on your customer experience.
Listening to customers is proven way to increase viral growth, boost recommendation and reduce churn.
We help you understand which aspects of your product and service need more attention right now.
Giving everyone in the company access to the right feedback at the right time, helps to keep your team in touch with the customers and each other.
We use machine learning to learn what your customers are talking about and how they feel about their experiences.
We do not use generic themes, all training samples are tailor made from your customer feedback. Our algorithms then process customer feedback in real time.
Uncover the most important data-driven insights on the areas that impact customer experiences the most. Turn customer experience into competitive advantage..
Our flexible platform allows you to get the most out of the data you already have without additional development time.
We handle all integration as part of our standard monthly plan, no hidden charges.
Every piece of feedback counts. We aggregate it all to make sure your insight is complete. We can help you collect feedback via Email, on the website or integrate with your existing systems
Easily search through original customer comments
Choose the right metrics for each teammate
Receive regular emails with the most important metrics
Automatically create support tickets for each detractor
We process feedback across languages and markets
We have built our system on the highest security and stability standards