This infographic will show you why you should start analysing customer reviews to boost growth, loyalty and better customer engagement.
Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.
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Insurance is complex, customers are not. Drive loyalty by integrating multiple data silos into one single view of customers and craft personalised experiences
Keep up with the pace of competition. Use cutting edge technology to retain customers by predicting their next moves online and offline
Optimize your existing data to truly understand customers and pro-actively analyse their dynamic behaviour
Listening to customers is proven way to increase viral growth, boost recommendation and reduce churn.
We help you understand which aspects of your product and service need more attention right now.
Giving everyone in the company access to the right feedback at the right time, helps to keep your team in touch with the customers and each other.
We use machine learning to learn what your customers are talking about and how they feel about their experiences.
We do not use generic themes, all training samples are tailor made from your customer feedback. Our algorithms then process customer feedback in real time.
Uncover the most important data-driven insights on the areas that impact customer experiences the most. Turn customer experience into competitive advantage..
Our flexible platform allows you to get the most out of the data you already have without additional development time.
We handle all integration as part of our standard monthly plan, no hidden charges.
Every piece of feedback counts. We aggregate it all to make sure your insight is complete. We can help you collect feedback via Email, on the website or integrate with your existing systems
Easily search through original customer comments
Choose the right metrics for each teammate
Receive regular emails with the most important metrics
Automatically create support tickets for each detractor
We process feedback across languages and markets
We have built our system on the highest security and stability standards
This infographic will show you why you should start analysing customer reviews to boost growth, loyalty and better customer engagement.
Here's the top things ASOS does to champion customer experience (and what you can do about it)
Fred Reichheld says you should look at actual customer verbatims as part of the Net Promoter Score program. We completely agree.