Instant feedback analytics for
customer first brands
Chattermill is the AI-powered customer feedback analysis platform that surfaces precise, accurate insights from your unstructured text feedback data.
Reduce time to insights, uncover pain points and know what drives customer sentiment - so you can make decisions based on the voice of your customers.
The #1 platform for leading companies that match the customer voice across all their teams
The “old” way of finding the voice of the customer isn’t working for organizations
or NPS.
What if you could find useful insights and analysis to align your entire organization?
Remove bias from your data. And get analysis your teams can rely on. Week in, week out.
Understand why your KPIs are dropping, identify threats to your bottom line, and share dashboards across teams.
2024 Leader on
the G2 grid for
Feedback Analytics
“Chattermill enables us to truly connect with our customers by helping us identify complex pain points in multiple areas based on direct feedback for each and every team to act upon.”
“Chattermill allows our CX team to easily uncover the key drivers behind customer feedback and provides guidance around the right opportunities and initiatives for our business.”
Prove CX is a revenue-driving function for the business
Relying on gut feeling and intuition? Drive strategic initiatives and put customers at the heart of your decision-making.
Drill down into the trends that make NPS or CSAT rise or fall
Prioritize the pain points that most need your attention
Schedule alerts to discover red flags and incidents
Compare results and measure how your metrics change
Bring teams together around customer insights
Are your teams working in silos? Align around the voice of the customer, and collaboratively make decisions that drive business growth.
Enable all your teams to find insights relevant to their functions
Create team-specific dashboards that become your shared workspace
Trigger important updates to be sent to your colleagues without them having to log in to the platform
Let everyone get started quickly with an intuitive interface
Save hours spent on manually analyzing text feedback
Bogged down by manually analyzing text feedback? Free your team up to build strategies, improve north star metrics, and brainstorm innovative ideas.
Automate your text data analysis to get quality insights with consistency
Understand the full context of all your customer interactions
Discover emerging trends without reading through hundreds of comments
Get instant AI-generated summaries of your support tickets, customer emails, and more
Prioritize the right actions to drive outcomes
Stuck in the weeds with thousands of issues? Prioritize what matters with real-time customer insights.
Monitor emerging trends and reasons for customer contacts
Use feedback insights to decrease returns and abandoned carts, maximize order value, and drive repeat sales
Get notified when important events happen so you can stay on top of the risks and new opportunities
Eliminate trial and error with quantified data and accurate insights
Associate Director Voice of the Customer
Know which problems to fix. In specific teams. And stop basing your decisions on gut feeling.
What do you do when your teams think they know what the problem is? It’s easy for people to layer their own agenda onto data. That’s where algorithms come in. Use objective themes to establish what’s really driving negative sentiment.
Import and analyse feedback from 100+ sources
Get started quickly with an intuitive interface
Share charts and comment feeds to easily loop in relevant teams
Explore why some customers come back (and why others don’t)
Use our proprietary Machine Learning model, Lyra AI
Reduce contact requests to your support teams
Identify returns patterns and adjust your products quickly
Filter for anything (because every team wants different granular detail)
Share insights by connecting Chattermill to Slack, Jira, Teams, and more
Benefit from expert managed services support
20,000+ users trust Chattermill to convert buyers to loyal customers
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See Chattermill
in action
We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.