Artificial intelligence for Support Tickets

Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.

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Key Challenges in Support Tickets

Sales performance

See business impacts of customer service

Use cutting edge technology to gain visibility over the importance of customer support and share your analysis with the whole company.

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Keep experiences consistent

Ensure every touchpoint is optimised across the customer journey to deliver the right solution at the right time for every customer.

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Share best practices

Improve your teams productivity by sharing customer support best practices across the company for maximum impacts

How we help

Rapid Insights

We use cutting edge technology to analyse customer feedback to identify insights and enhance your support ticket management.

Manage Agents

Develop custom metrics to track and improve agent performance to increase support standards and identify coaching areas.

Engage Customers

Build and execute customer support strategies based on insights to reduce churn and stop problems at the root.

Sentiment

Categorization and Sentiment Analysis

We take NPS analysis to the next level by combining Net Promoter Scores with customer feedback to categorise comments and tag their sentiment.

Our customer experience management technology creates bespoke theme structures from your customer feedback and then uses Deep Learning techniques to process data in real time.

  • Multiple tags per comment.
  • A sentiment for every tag
  • As many themes as you need
  • Works with multiple languages
  • An algorithm that constantly becomes better learning from our trained customer experience specialists
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Customer Experience Prioritisation

Our detailed and intuitive Net Promoter Score software identifies and prioritises areas of the customer experience that demand the most attention. Intelligent search options make pinpointing customer pain points a quick and easy task.

  • Find areas demanding attention
  • Understand your key growth drivers
  • Insight for the company and each team
  • For data driven product teams
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Priority
Metrics

Advanced Segmentation

Cut through the noise and get to the centre of the issues of your customer experiences. Create, track and analyse custom metrics through our intuitive dashboard to create more of the experiences your customers love.

  • Create custom metrics
  • See how different teams impact NPS scores
  • Understand the impacts of KPI's on CX
  • Compare different customer segments
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Works across channels

Every piece of feedback counts. We aggregate it all to make sure your insight is complete. We can help you collect feedback via Email, on the website or integrate with your existing systems

  • Net Promoter Score
  • Customer Support
  • Reviews
  • CSAT
  • Social
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Multi channel

Other Features

Feedback Navigator

Easily search through original customer comments

Personalised Dashboard

Choose the right metrics for each teammate

Automated Status Updates

Receive regular emails with the most important metrics

Detractor Alerts

Automatically create support tickets for each detractor

Multiple Languages

We process feedback across languages and markets

Enterprise Grade

We have built our system on the highest security and stability standards

Latest Research

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Learn how to make better use of your existing data to boost Customer Satisfaction, Loyalty and Advocacy for your company using cutting edge tech to gain insights.

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