Artificial intelligence for NPS

Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.

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Key Challenges in NPS

Collaboration

Uncover Customer Motivations

Understand the why behind customer actions by analysing customer feedback at scale to optimise experiences.

Negative dynamic

Measure Impacts of NPS

Identify the effects of NPS feedback on customer experiences and overall business performance to reduce churn.

Synchronize

Close the Loop

Improve overall customer journey by gaining a full view of customer experiences at every touchpoint.

How we help

Powerful Insights

We use cutting edge technology to analyse customer feedback to identify insights and enhance your customer experience management.

Boost Customer Loyalty

Using sentiment and theme analytics we help you convert detractors into promoters by addressing the areas of their experiences that matter the most.

Supercharge your growth

Listening to Voice of Customer feedback is a proven way to increase your growth, boost recommendations and customer advocacy.

Sentiment

Categorization and Sentiment Analysis

We take NPS analysis to the next level by combining Net Promoter Scores with customer feedback to categorise comments and tag their sentiment.

Our customer experience management technology creates bespoke theme structures from your customer feedback and then uses Deep Learning techniques to process data in real time.

  • Multiple tags per comment.
  • A sentiment for every tag
  • As many themes as you need
  • Works with multiple languages
  • An algorithm that constantly becomes better learning from our trained customer experience specialists
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Customer Experience Prioritisation

Our detailed and intuitive Net Promoter Score software identifies and prioritises areas of the customer experience that demand the most attention. Intelligent search options make pinpointing customer pain points a quick and easy task.

  • Find areas demanding attention
  • Understand your key growth drivers
  • Insight for the company and each team
  • For data driven product teams
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Priority
Metrics

Advanced Segmentation

Cut through the noise and get to the centre of the issues of your customer experiences. Create, track and analyse custom metrics through our intuitive dashboard to create more of the experiences your customers love.

  • Create custom metrics
  • See how different teams impact NPS scores
  • Understand the impacts of KPI's on CX
  • Compare different customer segments
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Works across channels

Every piece of feedback counts. We aggregate it all to make sure your insight is complete. We can help you collect feedback via Email, on the website or integrate with your existing systems

  • Net Promoter Score
  • Customer Support
  • Reviews
  • CSAT
  • Social
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Multi channel

Other Features

Feedback Navigator

Easily search through original customer comments

Personalised Dashboard

Choose the right metrics for each teammate

Automated Status Updates

Receive regular emails with the most important metrics

Detractor Alerts

Automatically create support tickets for each detractor

Multiple Languages

We process feedback across languages and markets

Enterprise Grade

We have built our system on the highest security and stability standards

Latest Research

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Cart before the horse
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Customer feedback is incredibly valuable. So why do companies fail so badly when it comes to asking customers surveys? Here's how to make the most of your surveys.