The most comprehensive resource on the web for customer experience insights.
Pollsters got the US election completely wrong. Here's how to avoid your customer data doing the same thing to you.
This infographic will show you why you should start analysing customer reviews to boost growth, loyalty and better customer engagement.
Your customer feedback data holds the answers to some of your businesses most important problems. Start listening to customers, start making better decisions
Learn how to make better use of your existing data to boost Customer Satisfaction, Loyalty and Advocacy for your company using cutting edge tech to gain insights.
Most customer surveys are too long, and don't actually end up changing anything at a company. Here's how to change this.
What are the basic building blocks that any business should have in place to deliver truly great CX?
Fred Reichheld says you should look at actual customer verbatims as part of the Net Promoter Score program. We completely agree.
Ecommerce is being disrupted by tech from multiple sides. Brands now find themselves competing against businesses online that are eating up market share and fragmenting industries.
Ever since the financial crisis in 2007–08 banks and other financial firms have lost a lot of love; they didn't have much to begin with.
Three trends are shaping insurance and changing business models. Here's how to use CX to remain competitive.
Why in the modern world companies that don’t do Customer Experience well will be eaten alive by those that do.
(and what do you do with it)
5 Lessons from the Transferwise growth story
How machines understand meaning by looking at context
A lot of people talk about how Airbnb is eating up the Travel sector, but not many offer a reason as to why. To some, it's obvious.
If I can easily book my stay on Airbnb and choose my flights on SkyScanner, why should I pay someone to do it?
It’s hard to think of Airbnb as anything other than an amazing success story but that was not always the case.
Net Promoter Score can help your startup grow. But only if you do it right.
Why you need to stop with the “10-minute only” customer surveys
How to grow your company by doing one simple thing