Artificial intelligence for customer experience in travel

Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.

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Key Challenges in Travel

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Loyalty

Keep existing customers coming back. Find out what keeps returning customers coming back and identify the behaviour of those who churn

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Customer Segmentation

Knock down data silos to build a single view of your customers and identify the behviours of different customers to offer personalisation at scale

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Growth

Uncover the experiences your customers care about the most and outperform your competition to boost growth through unprecedented experiences

How we help

Supercharge your growth

Listening to customers is proven way to increase viral growth, boost recommendation and reduce churn.

Make better decisions

We help you understand which aspects of your product and service need more attention right now.

Build a customer centric culture

Giving everyone in the company access to the right feedback at the right time, helps to keep your team in touch with the customers and each other.

Sentiment

Categorization and Sentiment Analysis

We use machine learning to learn what your customers are talking about and how they feel about their experiences.

We do not use generic themes, all training samples are tailor made from your customer feedback. Our algorithms then process customer feedback in real time.

  • Multiple tags per comment.
  • A sentiment for every tag
  • As many themes as you need
  • Works with multiple languages
  • An algorithm that constantly becomes better learning from our trained customer experience specialists
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Customer experience prioritisation

Uncover the most important data-driven insights on the areas that impact customer experiences the most. Turn customer experience into competitive advantage..

  • Find areas demanding attention
  • Understand your key growth drivers
  • Insight for the company and each team
  • For data driven product teams
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Priority
Integrations

Seamlessly integrates with your tools

Our flexible platform allows you to get the most out of the data you already have without additional development time.

We handle all integration as part of our standard monthly plan, no hidden charges.

  • CRM Systems
  • Marketing Automation Software
  • Other Survey Providers
  • API & Webhooks
  • Data Warehouse
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Works across channels

Every piece of feedback counts. We aggregate it all to make sure your insight is complete. We can help you collect feedback via Email, on the website or integrate with your existing systems

  • Net Promoter Score
  • Customer Support
  • Reviews
  • CSAT
  • Social
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Multi channel

Other Features

Feedback Navigator

Easily search through original customer comments

Personalised Dashboard

Choose the right metrics for each teammate

Automated Status Updates

Receive regular emails with the most important metrics

Detractor Alerts

Automatically create support tickets for each detractor

Multiple Languages

We process feedback across languages and markets

Enterprise Grade

We have built our system on the highest security and stability standards

Latest Research

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Airbnb is a great example of how Customer Experience can provide huge returns in the Travel sector. But it's one of only a handful of great CX examples we found in the sector, and for the most part, the sector as a whole is lagging in terms of providing great customer experiences.

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Airbnb takes customer experience very seriously. So they made it into a cornerstone of the company culture. This is a complicated process that requires a lot of courage and persistence from the management but here are a few tips on getting you started.