Artificial intelligence for customer experience in eCommerce

Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.

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Ocado
Depop
Moo
Urbanstems

Key Challenges in Ecommerce

Radar plot

Cut Through Complexity

Insurance is complex, customers are not. Drive loyalty by integrating multiple data silos into one single view of customers and craft personalised experiences

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Compete in a Dynamic Market

Keep up with the pace of competition. Use cutting edge technology to retain customers by predicting their next moves online and offline

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Understanding Customers

Optimize your existing data to truly understand customers and pro-actively analyse their dynamic behaviour

How we help

Supercharge your growth

Listening to customers is proven way to increase viral growth, boost recommendation and reduce churn.

Make better decisions

We help you understand which aspects of your product and service need more attention right now.

Build a customer centric culture

Giving everyone in the company access to the right feedback at the right time, helps to keep your team in touch with the customers and each other.

Sentiment

Categorization and Sentiment Analysis

We use machine learning to learn what your customers are talking about and how they feel about their experiences.

We do not use generic themes, all training samples are tailor made from your customer feedback. Our algorithms then process customer feedback in real time.

  • Multiple tags per comment.
  • A sentiment for every tag
  • As many themes as you need
  • Works with multiple languages
  • An algorithm that constantly becomes better learning from our trained customer experience specialists
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Customer experience prioritisation

Uncover the most important data-driven insights on the areas that impact customer experiences the most. Turn customer experience into competitive advantage..

  • Find areas demanding attention
  • Understand your key growth drivers
  • Insight for the company and each team
  • For data driven product teams
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Priority
Integrations

Seamlessly integrates with your tools

Our flexible platform allows you to get the most out of the data you already have without additional development time.

We handle all integration as part of our standard monthly plan, no hidden charges.

  • CRM Systems
  • Marketing Automation Software
  • Other Survey Providers
  • API & Webhooks
  • Data Warehouse
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Works across channels

Every piece of feedback counts. We aggregate it all to make sure your insight is complete. We can help you collect feedback via Email, on the website or integrate with your existing systems

  • Net Promoter Score
  • Customer Support
  • Reviews
  • CSAT
  • Social
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Multi channel

Other Features

Feedback Navigator

Easily search through original customer comments

Personalised Dashboard

Choose the right metrics for each teammate

Automated Status Updates

Receive regular emails with the most important metrics

Detractor Alerts

Automatically create support tickets for each detractor

Multiple Languages

We process feedback across languages and markets

Enterprise Grade

We have built our system on the highest security and stability standards

Latest Research

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It's long been obvious that focusing on Customer Experience as a competitive advantage leads to boosted growth. In our latest post we find out exactly how and what it means for CX laggards.

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Another important feature of the NPS is that it looks forward more than any other metric. At Transferwise as well across most of the companies we talk to, NPS is among the best predictors of word of mouth growth, activation rates, churn and lifetime values.

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How can a computer understand written language? Similarly to how it can beat a human at Go, it uses artificial neural networks based on the brain''s computational power.