About Us

Marvin

If you are wondering about the robot, this is what we think Marvin, our machine for understanding your customers, would look like if he did in fact have a physical form.

Chattermill helps companies make more customer centric decisions

We believe every company, big or small should be completely customer focused. This means listening to what each and every customer has to say and making all decisions with a customer in mind. We strongly believe there is no one size fits all Customer Experience. Our approach is different in its surgical focus on aspects of the Customer Experience relevant to each client.

Up until recently, only corporate giants could afford this level of analysis. Even then it was expensive and clunky. We use the latest in Artificial Intelligence to bring detailed insight to every company in a matter of seconds, not months. Our proprietory deep learning algorithms to extract actionable information from customer feedback. Deep learning has revolutionised many industries in recent years from virtual assistants to self driving cars.

We started Chattermill in 2015 at Entrepreneur First and have worked with amazing founding members including Nutmeg, HelloFresh and Moo to build a pioneering platform for delivering amazing customer experience at scale.

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Latest Research

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Another important feature of the NPS is that it looks forward more than any other metric. At Transferwise as well across most of the companies we talk to, NPS is among the best predictors of word of mouth growth, activation rates, churn and lifetime values. Each team at Transferwise measures its impact on the company-wide NPS as one of their core KPIs.

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Airbnb takes customer experience very seriously. So they made it into a cornerstone of the company culture. This is a complicated process that requires a lot of courage and persistence from the management but here are a few tips on getting you started.

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It is not news that the most powerful marketing impression is a personal recommendation. Twice as many consumers trust a recommendation vs paid advertisement. Recommendations come from highly satisfied customers also known as Promoters. Turning more customers into Promoters boosts the number of times your company is recommended. This in turn fuels growth at very little cost to you.